That installation of everything has been a breeze. Don’t worry, if you’re not handy around the house, SimpliSafe offers a professional installation service as well (see below). Posted December 11th, 2020 by redstapler2007. Make sure your router is connected to power and then contact your internet service provider for assistance setting up your router. I acquired the SimpliSafe system recently. If the camera is unable to connect to the WiFi, the status light should be blinking red. This unit replaces your existing wired door bell, you have to uninstall your current doorbell and replace with the SimpliSafe door bell. September 15, 2020 by Leave a Comment. If it is not blinking at all, check that the mounting plate has good contact with the gold pins on the doorbell. It is less expensive and easier to install than sensors designed for a mail box. We're not going to dig into the details of installation as there’s nothing unusual about the process. Once you log into your account, the SimpliSafe app should prompt for notification permissions. Just be sure you have a Phillips head screwdriver handy if you order SimpliSafe's doorbell camera, the Video Doorbell Pro. The camera’s WiFi network is down or experiencing other issues. Hardware installation took about 10 minutes, downloading their app and setting up via the app took about another 20 minutes. Even though the SimpliSafe Doorbell needs to be hardwired, that doesn’t mean it has to be complicated to setup. They can be reached by email at Customer-Support@SimpliSafe.com or by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week. Most people can probably install the doorbell in about thirty minutes, but there are some things you need to know before you buy and there are a couple of issues you might run into after you buy. To install SimpliSafe Video Doorbell Pro without existing doorbell or chime, use an indoor power adapter to connect the doorbell to a power outlet inside the house. SimpliSafe Video Doorbell without pre-existing Chime/Doorbell. I was able to get the Video Doorbell to connect to the Nighthawk in my situation, but it seems have issues when the AT&T provided Pace device would be reset. After Simplisafe sending me three cameras to try and adding two chime extenders, talking to numerous tech support people, I finally got a recommendation that made my video doorbell work. A plug-in chime can be used for visitor notifications instead of a traditional chime box. SimpliSafe's Video Doorbell Pro ($169) is a streamlined smart doorbell offering crisp 1080p HDR video, sharp night vision, motion-triggered alerts and video recording, and a wide field of view. Installing SimpliSafe Video Doorbell. SimpliSafe Doorbell FAQs. I installed all components except for the SimpliCam Video Doorbell. The SimpliSafe Doorbell is a hardwired smart doorbell system. simplisafe doorbell installation issues. What should I do? My doorbell was working and doesn't work anymore. After you complete the hardware installation, turn power to the circuit back on. I installed a new transformer that is putting out exactly 16vac, and made sure my wifi signal reaches the doorbell. Does the Video Doorbell have the same internet connectivity issues as the SimpiCam? Most SimpliSafe products can be installed with adhesive tabs, which are included in the box. If you continue to have issues after trying that, contact our Support Team. The unit does have batteries for backup functionality (in case of a power outage) but relies on your existing doorbell hardware for primary power. If other devices on the same WiFi network as your camera are not functioning either, there is a problem with your WiFi network. If it is blinking a different color, please check the status light table here.. 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