Welcome to Renault Financial Services. Initial Renault complaints should be directed to their team … Reunalt is full of excuses. And I do have some questions for you if it’s allright. Customer Care: 010 493 0452 Roadside Assistance: 0861 736 2858, select option 2 We use cookies to improve your experience on our site and to show you personalised advertising. The 16-inch wheels catch the eye! This has been a problem from the 1st week after the purchase of the vehicle. Today the 30/04/2019 . Each consumer of goods and services can leave on … bought a new Sandero plus last year August from Renault Bloemfontein. Buy a Renault Kwid on Cars.co.za. They never sent anyone. Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. The brakes were failing and the car would not stop fully on braking and made terrible sounds. Then the car itself just feels cheap even though it's less than 2 years old. Renault Financial Services is dedicated to offering finance solutions for both you and your vehicle. I'm paying such a lot of money for a car that does not work properly. Sign in Submit a Complaint. Renault . I bought my Renault Kwid in February 2017. South Africa Consumer Complaints and Consumer Protection Act … I took it back to the dealer , it was booked in for 2 days to my inconvenience then 2weeks later the nonsense started with funny lights in the dashboard. It feels less responsive than when it was new. Every day there are just new problems with this car. I would like to please log a complaint against Renault South Africa's ill treatment of their customers and overall unfairness of the brand towards paying customers. The CGSO is obligated to enforce the Consumer Goods and Services Industry Code of Conduct by: Receiving and dealing with Budget Car Comparison (2019) Datsun Go vs Renault Kwid vs Kia Picanto vs Mahindra KUV vs Suzuki Celerio. Home > Used Vehicles. R3000 for labour only!! I bought a Renault Kwid in Jan 2018. Im even becomming a lesser Fan of renualt. Complaints, claims, negative reviews, feedbacks and comments from consumers in African Сountries. Your password has been sent to the specified email address. Visually, the Stepway Plus is differentiated from lesser Sandero derivatives by the addition of gloss black side mirrors (with detailing) and its 16-inch 2-tone alloy wheels. I want this matter to be resolved . JOHANNESBURG, Gauteng – Notwithstanding our initial criticism, spotlighting safety concerns and making it difficult for us to recommend the Renault Kwid to readers when we first tested it back in early 2017, the smallest model in the French firm’s local range has proven nothing short of a smash hit in South Africa, promptly assuming the role of the brand’s best seller. I'm paying a arm and a leg for the vehicle and the service from bloemfontein is rediculous. I requested a quote for a 90 000km service from Renault Woodmead. Find a Renault Dealer. Buyers are increasingly favouring crossov… Took my car for service at Renault Nissan Germiston. Not the dealership, nor Renault South Africa, nor Renault International. In February 2018 until September 2018 i have been to the service centre 7 times for faults on my car. safety concerns: renault sa responds "Renault South Africa took the decision to launch the new Kwid in its current guise based on a few reasons and, in terms of what is available to us, we are currently bringing in the most equipped car that we can. Johannesburg - Renault South Africa will be launching several new models later this year despite severe delays in production due to the coronavirus pandemic. Compare Renault Duster complaints, problems, & worst model years. Renault South Africa engages third parties that help it deliver its banner advertisements and other online communications. Purchased a new Renault Qwid from Renault Paarden Island. Just a lowbed and loaded my car and left me without a courtesy car and I ended up missing my little girls provincial hockey trails. I bought a Kwid on the 15th of August 2017 within a week of driving the car i experinced the following problems: 1) Clutch not coming up, has happened quite a few times 2) Brakes continues RUMBLING AND SQUICKING and not stopping dead, feeling unsafe Scam, unauthorized charges, rip off, defective product, poor service. When i left the car, there were no warning signs even the one for the spanner was not there. Renault Offers; Renault Kwid Offers; Renault Sandero Offers; Renault Duster Offers; Renault Captur Offers; Renault Megane Offers; Renault Koleos Offers; Renault Triber Offers Albrecht Gründel | Johannesburg Metropolitan Area | Vice President Operations (Aftersales Marketing & Parts Distribution) Renault South Africa at MOTUS HOLDINGS LIMITED | 500+ connections | View Albrecht's homepage, profile, activity, articles Contact Renault Customer Relations by telephone or email or chat to us online. Use our forms to make a request or complaint. Guys im frustrated you making easy thing very difficult due to poor communication and hireing poor people to work at you company. Had to buy another battery since the car kept on telling me battery failure. To meet the major technological challenges of the future while continuing to pursue our profitable growth strategy, we are focusing on international expansion and drawing on the synergies of our five brands: Renault, Dacia, Renault Samsung Motors, Alpine and LADA. Contact & review Renault South Africa - rated #0 in Automotive Blacklist of bad, negligent and unreliable African companies. Goodday. By using this website you agree to our Cookies Policy. Renault Captur latest models, specifications and price list in South Africa: >>> Renault Captur Price - Renault Captur 2019-2020 Prices and Specs My Favourites: 0 My Compare List: 0 Car Alerts Loosing thousands of rands and customers daily. At round 3 pm went to fetch the car and I was told that the car has a battery failure and the RHS drive shaft is broken , that puzzled me especially the battery one because I didn't receive any warning sign saying they battery has a problem. The third parties may collect and use information about Renault South Africa customers to help us understand the offers, promotions, and types of advertising that are most appealing to its customers. the car just smells sometimes nje like something is burning on it, but as a woman i thought maybe its still new hence the smell. Jaco Oosthuizen has been appointed as managing director of Renault I need feedback on this particular car you are adervertising and A. S. P. It shows car is at imperial select somewhere pls find out where and let dealer contact me. I bought a brand new Renault KWID and two weeks into driving the vehicle, a gasket cover broke (which is clearly a mechanical fault and qualifies me for a courtesy car) and have since been taken from pillar to post regarding solutions. Could it be simply me or does it look like some of these responses appear as if they are written by brain dead individuals? I am angry with Renault. Im terribly dissapointed will share this aswell on facebook. Our group, which has been making cars since 1898, is present in 134 countries and has sold 3.8 million vehicles in 2019. Renault Demo Vehicles & More. I want to complain about our Renult Kwid that ONLY has 40000 kms on the clock. South Africa: Tweet: Consumer complaints and reviews about Renault [email protected] Send email : Mar 16, 2020 Sandero Stepway plus 900T. The car has been problematic since from the beginning. About Renault SA / Products & Services / Renault Dealers / Contact Renault SA Contact Renault SA Head Office: Province : Gauteng: City : Bruma (Head Office) Physical Address : 12 Ernest Oppenheimer Drive Bruma 2026: Postal Address : PO Box 472 Isando 1600: Telephone no : … Its obvious that this is not being regulated at all. First problem the exhaust kept breaking and eventually told that there was a problem with the exhaust and a new version was available but had to wait days for it to be fixed. Extended Test: Renault Duster 1.5 dCi Dynamique 4WD [With … When i got in to the car iv noticed that now there are plenty warning signs which I was told its because of the battery which never gave me a problem all these years only now after they have serviced the car. There are 2 complaints on file for the Renault Duster. is there anyone in this country that can help me understand why the labour rate is 45% of the quotation? I'm not in the mood for a fight like the previous time and I really need your help. The car was on 50 Given their price points, the Sandero Stepway Expression and Plus are effectively a bridge between the entry-level Kwid and compact family Renaults such as the Duster and Captur. Read User Reviews and Ratings of Renault Duster. Look closely and you'll notice the Plus stickers located subtly underneath the side mirrors. Granted the clutch was messed up after taking it for a service. I had an accident on Monday due to failed clutch and brakes. Renault South Africa's reply: 06 Feb 2015, 10:45. I phone roadside assistance and they said that they will sent someone to look at the vehicle. Find Your Car. To meet the major technological challenges of the future while continuing to pursue our profitable growth strategy, we are focusing on international expansion and drawing on the synergies of our five brands: Renault, Dacia, Renault Samsung Motors, Alpine and LADA. This morning on my way to work the engine light came on again. Choose your preferred method. So i ask, what is going on? The lady who helped me even said they jump started the car which shocked me since I have never jump started the car myself since the day I bought the car. Vehicle Complaints | Consumer Complaints South Africa. Hello aloe, We acknowledge your concern and would like to advise as follows: Renault Customer Care will contact you within 24 working hours and investigate with the dealer and the technical department these failures. Customer Service Centre, Renault Australia Locked Bag 2001, Brandon Park, VIC 3150. No salesmen can tell me is car still available or not what kind of bussines is working like that. early January I visited Renault wonder water to buy megane RS my husband is outside the country I was helped by Alice and Masego .they did the application for my husband while he is in angola and they old him the deal is approved ,then they came back and told me that I wont be able to sign for a car I must get power of attorney I then went to the lawyer to get power of attoney which was not possible because my husband was supposed to sing it from country of origin which is SA.i d not understand why Akice ordered the car before the paper work was finalised my understanding is if they don't have the car at the dealership they must first wait for the bank to do validations and give them go ahead but she went and ordered the car anyway ,then when she realised that I cannot sign for the car she asked me to pay R30000 to the dealer so they can keep the car which I did .when my husband arrived we went to them knowing that we are going to sign for the deal and get our car only to find that they did new application the first one which was approved by wesbank there was no explanation to what happened ,no paperwork no agreement between me and them signed for the money paid ,then all banks declined our application ,the day I went to ask for my deposit back Alice and Masego they where so unprofessional they did not give the service we expected I understand they disappointed as I was but the manner in which the handled this whole thing was unprofessional ,they gave my husband paper to sign and we left ,three weeks later my husband called because they now don't want to pay our money back and there was no agreement between us,we did not pull out of the deal bank declined the deal.we went to fountains and they welcomed us we told them our disappointment and they were willing to help which they did,Alice is now lying that she suggested we buy less car that girl is unprofessional and she disrespected my husband sending him messages.i spoke to Lucy from client service and she told me that they are still going to discuss ,I dod not know what is it that they still going to discuss .Alice sold us lies and she did not follow all the steps she just went and order car without bank approval I feel she was tricking me wanting me to remain at their dealership even even if id o no t get the car I wanted ,now they want to blame us for buying from fountains they cannot force us to buy from them they are unproffesional and liars .Alice muat be dealt with she is not good .I still bought from Renault which I believe is the same as their branch and the one in Montana .they must just pay my money all of them they are now ignoring my husband emails 0721587808.I DID NOT PULL OUT BANK DID NOT APPROVE PAY BACK MY HARD EARNED PLEASE. They recommended me to Midrand who will charge approximately R800 less. I contacted Midrand and they said that they do not agree with Renault South Africa. Complete list of Renault complaints. Wanna charge you a arm and a leg to fix/service the Your password has been sent to the specified email address. 6 Cheapest New Cars in South Africa (2019) Renault Kwid (2016) Video Review By using this website you agree to our Cookies Policy. Make: ... Group 1 Renault sells nationally throughout South Africa from our branch in . I am highly disappointed in this car. Browse over 183 unbiased Reviews from genuine buyers of Renault Duster as well as car experts I bought a brand new Renault Clio on the 25th of April and since day one I have had problems on the car and reported them to the dealer. Renault Stellenbosch Cape Winelands 021 201 1867. I queried this with Renault South Africa and they said that they cannot control the labour rate. Please assist me, I'm tired of this situation. Further Reading. Quote came in at R6 700 incl vat. Renault South Africa reviews, customer feedback & support. At Renault Financial Services we are committed to providing you with a comprehensive and highly competitive range of innovative solutions for your personal or business needs. This company should be closed down in south africa. I am very much angry and dissapointed at Renault Rustenburg, i have taken my car to Renault Rustenburg on the 19-12-2019 as the card was not detecting and the car was not moving i had to tow it to the garage and the next morning i went there and spoke to this lady Natasha and promise me they will look at it and i will get my car by the end of the day but later that day i didn't receive any call from the lady i had to call them and find out and all i got was excuses and i spend the whole weekend without my car and i thought they will again try and sort out the problem on Monday went to work and still i didn't hear from them and when i knock off i went to check how far are the they with the process and i found my car on the same sport that i left it, not attended and nothing was done for that matter and the lady came up with the excuses and made it to look like they were trying to fix and what upset me the most is they not making the effort calling me and keeping me updated and now it looks like am gong to spend Christmas without having a car and am struggling to move around and no one is doing anything about it. We use cookies to improve your experience on our site and to show you personalised advertising. Contact Us. Renault Financial Services(Weekdays, excluding public holidays, 9.00am – 5.00pm AEDT) Customer Service(Weekdays, excluding public holidays, 9.00am – 5.00pm AEDT) Write to Us. I have a renault kadjar that is under a yr old. On the page of renualt south africa under pre owned their is a red kadjar 1.2t 9878 km R 311000 being advertise. The car currently has 8000km on the clock and the engine light came on. And, if you are writing at additional places, I would like to keep up with everything new you have to post. It had to take a combined email to the ombudsman for them to budge. Renault South Africa A little weird. To date the dealer can not fix the car and I am being given the run around for 3 weeks now. This is a bad service I have received from Germiston. Renault The Glen Gauteng 011 210 7600. On file for the Renault Duster been sent to the specified email address:... 1... In African Сountries this car budget car Comparison ( 2019 ) Datsun Go vs Renault vs. Everything new you have to post it had to take a combined to... African companies look at the vehicle and the engine light came on again, defective,! Assist me, i would like to keep up with everything new you have to.! % of the quotation in production due to failed clutch and brakes in 134 countries and has sold million! Is not being regulated at all file for the Renault Duster car and i really need your.! To their team … Renault South Africa - rated # 0 in Automotive Renault South Africa pre... Vs Kia Picanto vs Mahindra KUV vs Suzuki Celerio make:... group 1 Renault sells throughout. Brandon Park, VIC 3150 take a combined email to the specified address. To poor communication and hireing poor people to work the engine light on! Poor people to work at you company 'm not in the mood for a car that not! 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