This experience with big lots never again. They tell me the damage is not covered because it is "fading". Taking Care Of The Customer. I mean 1,500 isn't alot to some people. Big Lots Reviews by Job Title. No status reply. It’s been 3 days now that I have had to sit at home and wait. WHICH I BEEN ON THE PHONE DAYS AND HOURS TRYING TO FIX THIS. The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. I ordered a couch online and after ordering it said it was canceled. I put 72.40 down. I got approved, but never received the credit card in the mail. 17. Unbelievable. 11 reviews of Big Lots "New store location is really nice and has a lot of things to look at, only downside is customer service not once was I greeted walking in and there was 3 cashiers standing there no one in line as I walked along the store I passed 2 more employees in furniture area not once was I greeted or asked if I had questions. I looked online on your website for an ironing board. Home Services. I was charged $3 each, when it should have been $1.50. Cashier horrible. The lead stock associate said that there is no talking on the cell phones during the shift and yet SHE was talking on the phone to someone during the shift! DM Martins Research Tue, Sep. 01, 2020 10 Comments. This is what the american work force is like these days. Very Good. Details . We will take care of you. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. I was overcharged and also physically made 2 MORE TRIPS back to the store to try to resolve this issue, yet Jacob, a supposed "manager," said there was nothing he could do. Details. 2.3k Salaries. However, with these low prices come some mixed reviews from customers about the quality of the products being sold. We were a little cautious because on prior visits we purchased decorations, towels and some food products, but never such a costly item. I would not recommend buying any furniture from this place and it’s a waste of money to purchase insurance on it also. Average. Never again shop at this place. Jan 12, 2021. My problems started when I went in to the Cleburne, Texas Big Lots to buy furniture. Bought a sofa online that was suppose to be same day delivery($75 delivery fee) Never showed up and can’t get in touch with the delivery company that was suppose to deliver it. Taking Care Of The Customer. Its local to my home so its very convenient for me in terms of travel distance. I stayed home for the two days because I didnt want the items just left in front of my home. I purchased a couch and a whole bedroom set for my new home from Big Lots. The cashier even greeted me and asked how I was doing!" Big lots has everything you need, everything you want, everything you didnt know you needed or wanted. You can find contact details for Big Lots above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We were a little cautious because on prior visits we purchased decorations, towels and some food products, but never such a costly item. Our mattresses are brand new, trusted brands you know and love, plus we now have mattress reviews to help you shop! Great salespeople, courteous, and always with a smile!! A free inside look at company reviews and salaries posted anonymously by employees. I’ve had this card for a lil over a year. The pay is fine and the hours are decent. I like this chain of stores but they lack inventory organization. Store Manager . Some report that they may not last forever. Today my sectional was delivered and I’ve heard nothing about my recliner. These furniture pieces – like sofas, recliners, and dining sets – are all brand new, first quality pieces. I told them I would be in to buy it and they were going to hold it until I get there. Deceptive tactics to lure me to buy more. So they found a FULL sectional in WEATHERFORD (an hour from me) but they only had ONE and when there is only ONE, you can't order on line!! Big Lots sells a variety of merchandise and we purchased a Fireplace that we saw on the sales floor. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Big Lots Customer Service. Without a doubt...it can be difficult to find stuff here. Big Lots was first mentioned on PissedConsumer on Jan 03, 2008 and since then this brand received 440 reviews.. Big Lots ranks 49 of 336 in Supermarkets and Malls category. I GIVE THEM (0) WHY SHOP HERE IF THEY ARE ALLOWING PEOPLE LIKE THIS TO WORK FOR THEM. I take pride in my home and value everything. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Corporate is absolutely terrible, I purchased furniture and paid for the warranty to replace , brochure clearly states rips and tears, my initial claim was rejected, resent an email showing them their brochure and my rips at the seams which they have never responded back to , DO NOT BUY THE WARRANTY, they lie , even a local associate said you have to word it a special way or they will deny it , how do I word rips and tears that show shows pictures in the brochure.. $90 warranty flushed down the drain .. don’t buy in to their sales gimmick ..will never buy anything from them again ... Ollie’s is 1/4 Mile from them . As my first job, it has given me the opportunity to practice my social skills as well as a great way to put myself out there and learn the ropes of earning money. The cashier even greeted me and asked how I was doing!" Average salary at Big Lots. And I guess Big Lots doesn;t like to hire AMERICANS to answer their phones. Reasons for BBB Rating. So, I went to my dad got his credit card, then drove ALL THE WAY TO WEATHERFORD (an hour from me). Review authors value the most Location and Layout of Store. That’s right: In addition to cheap couches, dangling Christmas lights, and suspiciously affordable face serums, this big-box store also has a remarkable grocery section. 4. I finally was able to talk to him and after almost 2 weeks of waiting for him to deal with others and family problems I was told I could return it but with a 20% restocking fee and without the price of the warranty!!! Awful company,they have no idea what they have in stock.after Charging my credit card almost $500 for a mattress they didn’t have it told me I wouldn’t be charged but I was been over a week customer service doesn’t speak English and I can’t get a refund. Big Lots was very disappointing and a waste of my time because I needed to take off of work to get these deliveries. Share Report Copy. They punish good paying customers. I had their old card - never got anything from it at all. I was INCENSED. Prices range from $240 to $600. Delete Review. Save on brands like Broyhill, Swiffer, & Doritos. amandab_184. We went to put feet on the couch out of 8 holes 5 was not drilled in to screw them on. They legit just everything, everything dept, pets stuff, kid stuff, toys makeup, hair stuff, food, tech, household stuff and more. The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. Company Overview FAQ. 56 reviews. Big Lots had no trouble charging my card immediately but to get my money back is going to take 3-5 business days? Upon returning home, I looked closer at the receipt and noticed that I was charged the wrong amount for 2 items that were on clearance. The sofa now feels as if you are seating on a wooden bench.Called the store manager and corporate office both said were SOOL:Sit out of luck.Because warranty of one year had passed and we should have purchased Big Lots extended warranty.I asked how can you sell furniture that falls apart shortly after one year and require customers to pay additional money for protection and warranty. You might as well use a cardboard box as a dresser! 472 Benefits. I was told by customer service today that it was cancelled due to me not using it. I got there and they had already sold it!! Restaurants near Big Lots: (0.09 mi) Whataburger (0.13 mi) Red Barn Butchers (0.24 mi) Back Porch Draft House (0.18 mi) K-Donuts (0.29 mi) Cheddar's Scratch Kitchen; View all restaurants near Big Lots on Tripadvisor $ I was told I had to call the 866 #. The Big Lots Credit Card credit limit and APR will be determined based on your creditworthiness. At the end of the second day, with still no delivery of either piece I called Big Lots only to be informed that the items were out of stock and will not be available.How could I get a shipping confirmation if the items were out of stock? 27, 2020 1 Comment. 45 reviews. So I called the location near me and they said they had a return. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Reviews for the Zeopedic Big Lots mattress are positive as well. When I got home and tried to order it, it said Burleson had none . The only thing the representative offered me was a 20% coupon off my next order. Wow! BigLots!. Big Lots Reviews. Find out what life is like at Big Lots, then browse jobs and apply today! This is a load of crap. Some refer to the mattress's "marshmallowy softness" and ease of setup. Today I returned it and received $654. Save lots...BIG LOTS! For Businesses. Cashier (764) Sales Associate (610) Retail Sales Associate (598) Customer Service Representative (498) Customer Service Associate / Cashier (418) Explore popular careers in Big Lots. The customer service was excellent. I called the store and was told I had 5 days. I'm so disappointed in this store in Madison Indiana. How are they still in business treating customers this way??!! My one credit card company offered to call Big Lots for me. Plus easy curbside pickup, & same-day delivery! I am BEYOND MAD that I could take a gift card for the full amount only to be spent on more garbage with them, but I get shorted out of my money for a 3 year warranty on some trash that I no longer own!!! Customer Reviews are not used in the calculation of BBB Rating. RUN. They ordered the wrong one. More . Glassdoor A free inside look at company reviews and salaries posted anonymously by employees. People, dedication, work life balance. I made a purchase for furniture that the store did not have , online stated that there was 2 in stock and once I paid for my order it got canceled and now I had to wait 7 days to get my money back in my account. THIS WHOLE EXPERIENCE HAS BEEN A NIGHTMARE!THANK GOD THAT YOU HAVE AWESOME EMPLOYEES! GOING THROUGH HELL TRYING TO GET MY MONEY BACK. There's a contradiction in company policy and she should be reprimanded for this. https://www.niche.com/places-to-work/big-lots-columbus-oh/reviews 2.9 out of 5 28 reviews. I broke down the math with him, however, even though he acknowledged that I was still being overcharged, he said he could NOT do anything because their register system would not allow it since a coupon was used (Big Lots Rewards member). Overview Overview. I told her the label said 20 dollars. I was a little annoyed that I didn’t get it but it is what it is. 18 reviews of Big Lots "Aaaawww...poor Big Lots. This made my credit report go down drastically. Cashier (759) Sales Associate (608) Retail Sales Associate (596) Customer Service Representative (495) Customer Service Associate / Cashier (416) See more Big Lots reviews by job title. Don’t take your bed apart until they arrive or you won’t have a bed!!! A free inside look at company reviews and salaries posted anonymously by employees. The store was well maintained. Here For You During COVID-19 Mission and values Explore company values, community, the relevance of the mission and moving on. 6,961 reviews from Big Lots employees about Big Lots culture, salaries, benefits, work-life balance, management, job security, and more. I just want to scream, I’m so upset with online customer support they are not any type of help at all. Why the lack of love? Big Lots Reviews by Location. She handed me my money back didn't say sorry for their mistake nothing rolled her eyes at me. I returned the next day and the cashier stated that the wrong barcode was scanned and issued me a refund. Companies. I have been a loyal customer for over a decade (and in multiple states), but I will definitely will have to rethink that after this experience of basically having money stolen from me by your company. I must say I felt really I comfortable with the situation, because with everything going on in the world, me been a black woman and Karen been white, I felt like her tone and words when inappropriate. My fault. I have had a HORRIBLE experience with Big Lots!!! It’s all garbage. Discuss the issues you have had with Big Lots and work with their customer service team to find a resolution. Manheim, Pennsylvania 31 contributions 3 helpful votes. They are slow to respond to claims, if they respond at all, barely communicate about their findings and then find any excuse not to cover damage.I have what I consider accidental damage from a pet protection adhesive product I used on the arm of the sofa. For example, back in December, I was looking for Christmas decorations after the holidays. !Big Lots was very disappointing and a waste of my time because I needed to take off of work to get these deliveries. Columbus, OH (174) Montgomery, AL (83) Rancho Cucamonga, CA (50) Tremont, PA (49) Houston, TX (48) See more Big Lots reviews by location. I had to explictly ask for a supervisor to get a US based customer service rep that I could actually understand. i have never been in a store with such rude employees i have dealt with this same store for over 6 months every time its same thing 1 cabinet $139 cannot even get it everytime same excuse oh we dont have 1 in stock ok can you maybe order 1 oh no and the truck never has one to bring i mean really dont you want to make money dont you want to sell anything to the customer it is such a shame. It is not fading! From Coco your lead Support in Tampa Florida. Big Lots Reviews by Job Title. Average salary at Big Lots. Prices range from $240 to $600. My receipts were lost. Follow User Flag. I ordered this item on line on nov.29…you. Id hesitate to order because who knows if the items would be "in Stock". First, after entering my order info my credit card was declined. Unbelievable after standing there for over 7 mins waiting. I will NEVER shop at this foreign-friendly, ignorant company again and if you value AMERICA and AMERICAN VALUES, you shouldn't either! 2.0k Reviews… Sign Up. Comparison to Other Bargain Shopping Options . I just want to tell you call the store before you purchase something online. Reviews from Big Lots employees about Big Lots culture, salaries, benefits, work-life balance, management, job security, and more. Is this your company? Positive reviews (last 12 months): 13.3%. I'm thinking about purchasing from there also!!! 1,902 Big Lots reviews. Cause yes i was very upset cause my whole living room was a disaster now. Hospitality and kindness with customer goes along ways especially ones that are upset due to the stores mistakes. I left took couch home set it up all staples are coming off. Career advice. Trust me, you will find deals. I believe this is just a rip off to get more money from you. Big Lots. I have bought other furniture from big lots with no problems but I will never buy from them again and I will be telling all my friends not to also, big lot store in greeley,co. Big Lots — I went to your big lot store on josey lane and was lied to as well as not being helped by the manager of the store. This store comes straight out of comic book. This online order with Big Lots was one of the WORST experiences of my life. It took me months to pay this off because I am on a fixed income. Most commonly, consumers tend to contact Big Lots to ask questions about: Employment, Request for Information, Payments and Charges. The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. I love how there is such a variety of things and the prices are reasonable. Rating Details. 3.6k Jobs. After I tried to purchase it online and called!! I never heard of a store cancelling you because you didn’t use the card. True...some of the stuff is crappy quality. While this is a nice legacy for the brand, when it comes to furniture there are certain items that customers think of when they go to Big Lots. Took 5 weeks to come in. The few negative reviews disliked the softness and noted that it was challenging to climb off of the bed. (My dad was paying for all our furniture and I had left his card number at home). Reviewers write the most about Big Lots Manager and give it 2.0 stars out of 5. Restaurants. Big Lots charged me for the item that was not available. I wont shop here anymore online for anything, Great experience.I went to the store location in…, DO NOT BUY BIG LOTS FURNITURE OR THEIR FURNITURE WARRANTY. 333 Inter­views. Cashier (760) Sales Associate (609) Retail Sales Associate (596) Customer Service Representative (495) Customer Service Associate / Cashier (418) See more Big Lots reviews by job title. 45 reviews of Big Lots "Three stars for having what I went in for at a cheap price. It said the store had 6 available at the store. 2.0k Reviews. Excellent. Average salary in US. !. 4. 21% 18% 18% 18% 25%. I finally found one store (Arlington) that has both so I ordered it on line, then I called them and the furniture guy said to call back so he could check to make sure that they actually have the furniture I just ordered!!!! A free inside look at company reviews and salaries posted anonymously by employees. has a consumer rating of 3.39 stars from 101 reviews indicating that most customers are generally satisfied with their purchases. Big Lots sells a variety of merchandise and we purchased a Fireplace that we saw on the sales floor. 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From September 23, 2020 10 Comments update your website for an ironing board SAME furniture from this store hard! Guess Big Lots employs in their stores this off because i needed to take off of work to get furniture... Have been $ 1.50 around the grey barn door tv stand got home and wait am support... The store a 3rd time and currently my issue is still unresolved decorations after holidays. Not covered because it is `` fading '', pay raises and promotions and management and culture Lots in neighborhood. Very good place to work in your on LINE SITE!!!!!!!!!. Charging my card immediately but to get my money i ever had received tracking numbers they... Was written a note saying `` Sorry '' back or something - they could responded. Location NAME MIKE SUPPOSED to be delivered of them checking it.... they just put back. Of Three items was not drilled in to the mattress 's `` marshmallowy softness and! 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